Customer Centric Strategy: Organisational Revamp
Co-designing future strategy and organisational roadmap with c-suite and board
Challenges
- Low current impact of existing services
- Traditional mindsets, siloed ways of working and poor stakeholder alignment
- ‘Future-proof’ organisation needed including a new strategy, new product offerings and a culture shift
Solution
- Customer & market research, ecosystem mapping, stakeholder & partner interviews
- Service point audits and ethnographic observations
- Strategy and service labs conducted with leadership team
- Building the case for change and ensuring board level buy-in to the future strategy & roadmap
Impact
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strategic pillars with 6 enablers identified to execute new strategy
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