Course Overview
Discover how to apply the mindset and practice the skills of a design thinker. Learn how to research, imagine, co-create and prototype better products, services, processes and experiences. Design Thinking harmonises the possibilities of people, technology, and business.
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With Design Thinking, you can better understand customer pain points and address unmet needs. Mapping customer journeys and crafting personas highlights the possibilities of technology and clarifies the requirements for business success.
How can Design Thinking
Impact your organisation?
FUTURE PROOF YOUR OFFERING
Discover ways to sharpen your competitive edge across all touch-points of the customer journey including marketing, sales, operations, and support.
DRIVE CUSTOMER-CENTRICITY
Transform your organisation through creativity and understanding. Turn empathy into a practical and productive exercise so you can develop solutions customers will love.
INNOVATE AT ALL LEVELS
Empower talent at all levels to generate insights and solutions. Innovation doesn’t respect the hierarchy, and a great idea is a great idea whether it comes from the C-suite, HR or your intern
