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Design Thinking For Sales

HRDF Malaysia Claimable
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Design Thinking For Sales

Get out of your own head and into your customers' by adopting an empathetic sales practice

RIP: Traditional selling is dead
  • Customers are looking for an increasingly personalised sales experiences fostered by trust, connection and empathy
  • Deeper insights into the emotional foundations of the customer’s problem enables a meaningful sales experience, increases sales results and customer loyalty
  • Increased hyper-competition and uncertainty in the market creates a need to identify and capture new meaningful sales opportunities across the customer life-cycle
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Learning Outcomes

Identify missed opportunities across the customer journey and understand how to turn these into opportunities for increased sales through empathy

Identify missed opportunities across the customer journey and understand how to turn these into opportunities for increased sales through empathy

Know how to gather customer intel and use questioning techniques to build a deeper understanding of customer needs

Know how to gather customer intel and use questioning techniques to build a deeper understanding of customer needs

Move from pushing products to value based selling by building a holistic understanding of impact for customers and end-users

Move from pushing products to value based selling by building a holistic understanding of impact for customers and end-users

Fuel the sales practice to meet sales goals

Fuel the sales practice to meet sales goals

A significant
of surveyed buyers say the way sales reps can improve the sales experience is to listen to their needs
0 %

Course Format

16 hours interactive course

16 hours interactive course - virtual, offline or mixed

Optional mentoring sessions

Optional mentoring sessions

Get 10 easy-to-use tools to boost your sales results

Design Thinking Certificate

Design Thinking Certificate

HRDF Malaysia Claimable
Contact us to learn more about this course

Bringing new ways of working to:

Industries:

  • Banking and Insurance
  • Telcos
  • Consumer Goods
  • Government
  • Transport & Logistics
  • Technology
  • Pharmaceuticals

Functions:

  • Customer Experience
  • Sales
  • Product & IT
  • HR
  • Marketing
  • Compliance
  • Finance, and more

Participants Testimonials

“I had such a good experience, so many good tips that can help me create a better connection with my customers.”

Wai Sheng, Sales Manager
Pharma

“It was an eye opening session, I immediately saw how I could make better customer experience just by using the Persona Map.”

Rahayu, Senior Manager
Private Banking

“I noticed that the sales team
constantly references learnings from the workshop. The course has already helped us increase our conversion rates.”

Eric, Sales Director
FMCG
Talk to us to learn how we can help you

How can we help
your organisation grow?

Develop Future-ready Talent

Train certified Design Thinkers and Agile Leaders with Human Inc Academy

Develop Future-ready Talent

Train certified Design Thinkers and Agile Leaders with Human Inc Academy

Accelerate Transformation

Leverage organisational culture to drive people change, technology adoption & business growth

Accelerate Transformation

Leverage organisational culture to drive people change, technology adoption & business growth

Deliver Customer-Centric Innovation

Power teams to quickly build products and services that customers love

Deliver Customer-Centric Innovation

Power teams to quickly build products and services that customers love

Let’s Talk

Change.

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Fill in the details below or send us an email at learn@humaninc.co

Human Inc Malaysia

Level 3 Unit 5
D6 Offices
Jalan Sentul
51000 Kuala Lumpur
Malaysia

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+601154201635

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