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Design Thinking Practitioner

HRDF Malaysia Claimable
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Design Thinking Practitioner

Customer-centric problem solving method & skills

Why do leading companies invest in Design Thinking?

  • Unlock creativity, enable complex problem-solving and build innovation skills
  • Accelerate product development and go-to-market cycles
  • Respond effectively to shifting markets and fast-changing customer needs
  • Increase organisational agility and unleash new ways of working and collaborating
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Learning Outcomes

Learn how to create alignment and manage stakeholders in the scoping of design challenges

Learn how to create alignment and manage stakeholders in the scoping of design challenges

Plan and conduct in-depth user research with multiple personas and users, moving from assumptions to real insights

Plan and conduct in-depth user research with multiple personas and users, moving from assumptions to real insights

Know how to generate ideas and collaboratively build-out solution concepts through rapid, low-resolution prototyping techniques

Know how to generate ideas and collaboratively build-out solution concepts through rapid, low-resolution prototyping techniques

Conduct user tests and incorporate feedback in iterative cycles to ensure product/market fit

Conduct user tests and incorporate feedback in iterative cycles to ensure product/market fit

Understand personal strengths and weaknesses in Design Thinking for the purpose of driving team application and project work

Understand personal strengths and weaknesses in Design Thinking for the purpose of driving team application and project work

Organisations embracing design
as a way of working have a
higher ROI than average
S&P companies
0 %

Course Format

16 hours interactive course

40 hours interactive course - virtual, offline or mixed

Design Thinking Certificate

Design Thinking Practitioner Certificate

Get 17 easy-to-use tools & canvases

HRDF Malaysia Claimable
Contact us to learn more about this course

Bringing new ways of working to:

Industries:

  • Banking and Insurance
  • Telcos
  • Consumer Goods
  • Government
  • Transport & Logistics
  • Technology
  • Pharmaceuticals

Functions:

  • Customer Experience
  • Sales
  • Product & IT
  • HR
  • Marketing
  • Compliance
  • Finance, and more

Participants Testimonials

“I really appreciated the deep dive into the tools and I feel more equipped to bring others along in solving a wide range of problems.”

Zikri, Senior CX Leader
Banking

“Before this course, I would have underestimated the value of stakeholder management in the design process. It has unlocked my ability to drive a project forward.”

Lin, HR Manager
Insurance

“To watch my new practitioners have the confidence to launch and participate in design teams has been inspiring.”

Layla, Head of L&D
Telco
Talk to us to learn how we can help you

How can we help
your organisation grow?

Develop Future-ready Talent

Train certified Design Thinkers and Agile Leaders with Human Inc Academy

Develop Future-ready Talent

Train certified Design Thinkers and Agile Leaders with Human Inc Academy

Accelerate Transformation

Leverage organisational culture to drive people change, technology adoption & business growth

Accelerate Transformation

Leverage organisational culture to drive people change, technology adoption & business growth

Deliver Customer-Centric Innovation

Power teams to quickly build products and services that customers love

Deliver Customer-Centric Innovation

Power teams to quickly build products and services that customers love

Let’s Talk

Change.

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Fill in the details below or send us an email at learn@humaninc.co

Human Inc Malaysia

Level 3 Unit 5
D6 Offices
Jalan Sentul
51000 Kuala Lumpur
Malaysia

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+601154201635

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