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Trusted by
Next sessions filling fast
13 March l 24 April l 19 May
Engaging learning experience
2-day in person (16-hours)
Convenient central location
Kuala Lumpur City Center
Zero cost to you
Fully HRD claimable: RM 3,500
Take-away tools for continued growth
Certificate, comprehensive toolkit & exclusive resources
94% of participants successfully implement customer-centric problem-solving approaches in their day to day BAU
Our participants now
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Solve complex business challenges with a user-centered approach
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Make decisions based on real customer insights
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Transform ideas into practical, testable solutions quickly
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Drive meaningful change through innovation in their organisations
Real skills for immediate impact
Customer research: Master effective techniques for understanding user needs and pain points
Insights synthesis: Transform user data into meaningful innovation opportunities
Idea generation: Facilitate creative brainstorming sessions that produce breakthrough ideas
Rapid prototyping: Build and test quick prototypes to validate concepts early
Implementation planning: Create practical roadmaps to bring innovations to life
Our Track Record
+350
Clients in >20 countries
+55,000
Professionals impacted
+300
Solutions for customers
80
NPS
What our participants say about us
UX Designer,
e-Commerce
"We had been stuck in a cycle of implementing technical fixes for a recurring customer complaint, only to see the same issues. The human-centric approach taught in the workshop helped our team step back and truly understand the customer's underlying needs."
Product Manager, Financial Institution
"This workshop transformed our product development process from feature-driven to problem-driven. Instead of adding capabilities our developers thought were cool, we started with deep user research to understand actual pain points."
About
YOUR FACILITATOR
Alina Ghiur
Lead, Academy – Driving Organisational Transformation and High-Performing Cultures (IEMBA | PMP® | CCMP™ | CSSBB | Lean Expert | M&AP | CFA Level I Passed)
Alina Ghiur is a dynamic and engaging facilitator with 18 years of experience in operations, transformation, and leadership development. She has a proven track record of building high-performing teams, driving organisational change, and fostering a culture of innovation across diverse industries. 1. Successfully led 12+ organisational change initiatives, resulting in a 37% increase in operational efficiency. 2. Built and led high-performing teams across 8+ countries, achieving a 30% reduction in project turnaround time and a 40% improvement in customer satisfaction. 3. Designed and delivered impactful workshops for countless professionals, empowering them to embrace change, optimiae performance, and unlock their leadership potential.
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Who is this programme for?Sales professionals looking to improve their prospecting and closing techniques Business development teams seeking to leverage AI for sales efficiency Entrepreneurs aiming to accelerate revenue growth with AI-driven strategies Account managers wanting to strengthen client engagement and retention
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Will there be meals available?Yes, lunch and tea breaks provided.
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How does HRD (Human Resource Development) funding work?Eligible organisations pay nothing out-of-pocket—we handle all paperwork for seamless reimbursement.
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How is this different than other courses?100% focused on practical application—no theory without action. You'll be working on your real tasks and challenges throughout the programme.
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Is any preparation needed?Just bring your workplace challenges and an open mind.
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Will I receive a certification?Yes, you'll receive a Gen AI for Sales Success Certificate that recognises your skills in applying AI sales tools professionally.
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What's the learning experience like?Highly interactive with hands-on AI and sales tool practice, real-world problem solving, and immediate application to your actual sales challenges.
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Are group rates available?Yes, special rates are available for organisations sending multiple participants. Contact us for details on group discounts.
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Is any preparation needed?Just bring your workplace challenges and an open mind.
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What's the learning experience like?Highly interactive with hands-on AI tool practice, real-world problem solving, and immediate application to your actual work challenges.
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Are group rates available?Yes, special rates are available for organisations sending multiple participants. Contact us for details on group discounts.
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How is this different than other courses?100% focused on practical application—no theory without action. You'll be working on your real tasks and challenges throughout the programme.
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Will there be meals available?Yes, lunch and tea breaks provided.
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Will I receive a certification?Yes, you'll receive a Gen AI Fundamentals Certificate that recognises your skills in applying AI tools professionally
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How does HRD (Human Resource Development) funding work?Eligible organisations pay nothing out-of-pocket—we handle all paperwork for seamless reimbursement
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Who is this programme for?Professionals seeking to boost productivity and efficiency Leaders looking to drive innovation in their organisations Team members wanting to work smarter, not harder Anyone ready to embrace AI-enhanced workflows without needing technical expertise
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What AI tools will we explore during the workshop?You'll work with practical AI tools that are familiar to your professional environments, such as Microsoft Copilot, ChatGPT, and Google Gemini.
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Are group rates available?Yes, special rates are available for organisations sending multiple participants. Contact us for details on group discounts.
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Will I receive a certification?Yes, you'll receive a Design Thinking Practitioner Certificate that recognises your advanced skills in human-centered innovation.
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Is any preparation needed?Just bring your innovation challenges and an open mind.
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How does HRD (Human Resource Development) funding work?Eligible organisations pay nothing out-of-pocket—we handle all paperwork for seamless reimbursement.
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Who is this programme for?Middle managers leading teams and driving innovation Change-makers who want to become Design Thinking Certified Team leaders seeking to foster creativity and collaboration Professionals ready to adopt a human-centered approach to problem-solving
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How is this different than other courses?100% focused on practical application—no theory without action. You'll be working on real challenges throughout the programme.
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Will there be meals available?Yes, lunch and tea breaks provided.
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What's the learning experience like?Highly interactive with hands-on activities, brainstorming sessions, rapid prototyping, and real-world challenge solving.
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Is any preparation needed?Just bring your innovation challenges and an open mind.
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Will there be meals available?Yes, lunch and tea breaks provided.
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Will I receive a certification?Yes, you'll receive a certificate of completion that recognises your participation and new skills.
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What's the learning experience like?Highly interactive with practical exercises, collaborative ideation, and hands-on prototyping you can apply immediately in your workplace
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How does HRD (Human Resource Development) funding work?Eligible organisations pay nothing out-of-pocket—we handle all paperwork for seamless reimbursement.
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How is this different than other courses?100% focused on practical application—no theory without action.
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Are group rates available?Yes, special rates are available for organisations sending multiple participants. Contact us for details on group discounts.
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Who is this programme for?● Middle managers looking to drive innovation within their teams ● Experienced professionals seeking new approaches to problem-solving ● Technical specialists wanting to incorporate user-centered design ● Team leaders responsible for product or service improvement
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Are group rates available?Yes, special rates are available for organisations sending multiple participants. Contact us for details on group discounts.
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How is this different from other courses?Focused on practical tools that build both confidence and competence in high-stakes influence situations.
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Is any preparation needed?Just bring your current influence challenges and an open mind.
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Will I receive a certification?Yes, you'll receive a certificate of completion that recognizes your stakeholder influence capabilities.
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How does HRD (Human Resource Development) funding work?Eligible organisations pay nothing out-of-pocket—we handle all paperwork for seamless reimbursement.
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What's the learning experience like?Interactive simulations that mirror real stakeholder scenarios—with immediate application to your specific influence challenges.
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Who is this programme for?Managers needing to influence without direct authority Leaders navigating complex stakeholder environments Team leaders driving change and seeking alignment
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Will there be meals available?Yes, lunch and tea breaks provided.
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Who is this programme for?Team leaders looking to improve collaborative results New managers developing their first high-performing teams Experienced managers needing to revitalise team dynamics Department heads aligning multiple teams toward common goals
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What's the learning experience like?Interactive simulations, role-plays and group challenges that mirror real workplace team dynamics—with immediate application to your specific team situations.
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Are group rates available?Yes, special rates are available for organisations sending multiple team leaders. Contact us for details on group discounts.
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How is this different than other courses?Focused on practical application of proven team leadership models—you'll leave with strategies you can implement on your first day back
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How does HRD (Human Resource Development) funding work?Eligible organisations pay nothing out-of-pocket—we handle all paperwork for seamless reimbursement
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Will there be meals available?Yes, lunch and tea breaks provided.
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Will I receive a certification?Yes, you'll receive a certificate of completion that recognises your team leadership capabilities.
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Is any preparation needed?Just bring your current team challenges and an open mind.
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How is this different from other courses?100% focused on practical application—no theory without action.
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Who is this programme for?New managers taking on leadership responsibilities Experienced professionals seeking to break through plateaus Technical specialists transitioning to people leadership Team members preparing for their next career move
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What's the learning experience like?Highly interactive with practical exercises, peer discussions, and tools you can apply immediately in your workplace.
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Are group rates available?Yes, special rates are available for organisations sending multiple participants. Contact us for details on group discounts.
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Will I receive a certification?Yes, you'll receive a certificate of completion that recognises your participation and new skills.
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Is any preparation needed?Just bring your workplace challenges and an open mind!
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How does HRD (Human Resource Development) funding work?Eligible organisations in Malaysia pay nothing out-of-pocket—we handle all paperwork for seamless reimbursement.
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Will there be meals available?Yes, lunch and tea breaks provided.
Upcoming courses
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